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Shipping & Returns

Delivery Information

The Music Outlet Is Part of Sound Affects. At Sound Affects we are committed to ensuring you receive your order quickly and securely. All Express UK orders are dispatched using DPD and require a signature upon delivery. Standard Delivery items are shipped using Royal Mail 1st Class and usually arrive within 1-2 Business Days. If you place your order before 2pm Mon - Fri and the item is in stock we will endeavor to dispatch your order the same working day for a next working day delivery. We will provide you with all the relevant information so you can track your order, but if you have any questions regarding your delivery please call us.

Returns

At Sound Affects we want you to be completely happy with your order and offer a 7 Day Hassle Free Returns policy. If you are not 100% happy with your order you can return it to us within 7 Days for a full refund. If you wish to return an item, please contact us within 7 Days of you receiving your item and notify us of your wish to return an order. We will then send you our returns document by email, you will need to print this out and complete it in full. Please include the returns document with your order when you return it to us so that we may process your refund as quickly as possible.

Please Return Your item, complete with a Returns Document to:

What if my item arrives damaged?

We take every possible precaution to ensure your order gets to you in perfect condition however if your order arrives damaged please contact us as soon as possible and we will uplift the damaged goods from you and dispatch a replacement as soon as possible. We will cover any costs involved in replacing your order. If you have any questions about returning an item please contact us at 

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