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FAQs

Are you an authorised seller for all the products you sell? 

The Music Outlet is the dedicated website for special offer products by Sound Affects. Sound Affects has been established over 5 years and is now one of the leading specialist instrument retailers in the UK. We hold accounts with all of the music industries leading suppliers and are authorised resellers of all our products. 

Do i still get warranty with a box opened or ex-display item? 

You are still covered by the manufacturers original warranty - the same as if you bought a box-sealed unit. If your item ever develops a product, our expert sales team will be happy to help resolve it 

What if I am unhappy with my purchase when it arrives? 

You have 14 days from when your order arrives to evaluate it, you can return your order for a full refund if you are unhappy with your purchase. For full details please see our returns policy 

Where do your products come from? 

We have developed excellent relationships with some of the industries leading suppliers, this often means we get offered exclusive deals on end of line or discontinued products. We may also get offered some of their ex-display or returned items at a discounted price and are then able to pass on these savings to  customers. For customers wanting to get this best possible price on a new item, a box-opened or ex-return is an excellent option. You get the savings of buying a pre-owned item with the warranty and customer support of purchasing a new item from an authorised retailer.

When Will My Order Be Dispatched ? 

All orders received before 1pm will be dispatched the same day, delivery times may vary depending on the service you select at checkout. 

Can I Come And See A Product? 

We keep all the products we advertise in stock, however certain stock is kept at our external warehouse and may not be kept on display in our store. Please contact our sales team for more information 01695 570 023

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